Phone
We are available during business hours and do our best to respond to missed calls and messages promptly.
Contact BnBe
Let’s talk about your property
Have a quick question, want to talk through your current setup, or simply need to know what help is available? Give us a call. You will speak directly with Heidi or Lee.
Call Heidi or Lee
1300 76 46 76
There is no call centre and no complicated sales process. Tell us where your property is, where you are up to and what is making short-term rental ownership harder than it needs to be. We will give you a clear, honest answer about whether BnBe can help.
Speak with Heidi or Lee
Or reach us directly
For new enquiries, general questions and anything accounts related.
Contact Lee directly or Heidi directly if you have been in contact before.
We are also active on Facebook if you prefer to send a message that way.
Start where you are
Not sure what to ask?
That is completely fine. Most owners who contact us are at one of a few familiar points.
They are thinking about putting a property on Airbnb and want to know if it is a good fit. They are already self-managing and the workload is becoming more than they bargained for. They have a live listing that is not performing the way they expected. Or they are managing from interstate and realise they need someone on the ground they can actually trust.
If any of those sound like your situation, just say so when you call or email. There is no need to have everything figured out before you reach out. That is what the conversation is for.
A more useful starting point
Want a proper look at your property?
If you want more than a general chat, a Free Property Assessment is the best starting point.
The assessment is a practical, no-obligation conversation where we look at your property specifically: the location, the current setup, what you are trying to achieve, where the gaps are and whether BnBe is the right fit. We will be straight with you either way.
There is no pressure to proceed and no fee. It is simply the most useful way to find out whether we are a good fit for your property.
What we will look at
- Your property type and location
- Whether it is already listed or still being set up
- Your goals for the property and how you use it
- Your cleaning, turnover and maintenance arrangements
- How guest communication is being handled
- What is taking the most time or causing the most stress
- Where BnBe could make a practical difference
Where we work
Service areas
We support short-term rental owners across the Gold Coast and Sunshine Coast.
Gold Coast
Our service area includes Surfers Paradise, Broadbeach, Main Beach, Mermaid Beach, Miami, Burleigh Heads, Palm Beach, Coolangatta, Southport and Tamborine Mountain.
Sunshine Coast
Our service area includes Noosa Heads, Noosaville, Mooloolaba, Maroochydore, Alexandra Headland, Coolum Beach, Sunshine Beach, Peregian Beach, Caloundra and Maleny.
Not sure if your suburb is covered? Call 1300 76 46 76 or email us. If we can help, we will say so. If we cannot, we will tell you that too.
Before you get in touch
Common questions before making contact
Do I need to be ready to sign up to get in touch?
No. A lot of people reach out while they are still deciding what they want to do. That is fine. The conversation helps, whether you proceed with BnBe or not.
I already have a manager. Can I still contact you?
Yes. Owners who are unhappy with their current arrangement, or simply want to understand what other options look like, are welcome to get in touch. There is no obligation and the conversation is confidential.
I live interstate. Does that matter for an initial enquiry?
Not at all. We work with owners based in Brisbane, Sydney, Melbourne and further afield regularly. The first conversation can happen by phone or email regardless of where you are based.
What happens after I call, email or request an assessment?
We will get back to you directly, usually within one business day. If you request an assessment, we will arrange a time to talk through your property in detail and give you a clear picture of whether BnBe is the right fit.
Speak directly with Heidi or Lee
A quick conversation is the easiest place to start.
Call us now, or send through your property details and we will be in touch.