Privacy Policy

At BNBe (operating as BNB Management and BNBE Our Co-Host), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in accordance with Australian privacy standards when you visit our website or engage our short-term rental management services.

1. Information we collect

We only collect personal information that is reasonably necessary for our business functions and activities. The types of information we may collect include:

Contact details: Your name, email address, phone number and mailing address.
Property information: Details about your short-term rental property, such as the address, access requirements, property size and current Airbnb listing details.
Service records: Information regarding the management services we provide, communication history and records of maintenance or cleaning coordination.
Website usage data: Non-identifying information such as your IP address, browser type, pages visited and the date and time of your visit, collected via cookies and analytics tools.

Please note that because of our owner-controlled co-host model, we do not collect, hold or process booking revenue or guest credit card information. Financial transactions remain between you and the booking platforms.

2. How we collect your information

We collect personal information in several ways, primarily when you interact directly with us. This includes:

When you submit a Free Property Assessment form or Contact form on our website.
When you communicate with us via phone, email or social media.
When you enter into a service agreement with us for property management support.
Automatically through the use of cookies when you browse our website.

3. How we use your information

We use the personal information we collect for the following purposes:

To provide and coordinate our short-term rental management services.
To respond to your enquiries, requests for property assessments and general communication.
To coordinate local third-party services, such as cleaners and tradespeople, for your property.
To improve our website functionality, service offerings and customer experience.
To send you relevant updates, marketing material or information about our services, provided you have not opted out of receiving such communications.

4. Disclosure of your information

We do not sell or rent your personal information to third parties. We may disclose your personal information in the following circumstances:

To service providers: We share necessary property and access details with our vetted local crew, cleaners, and maintenance trades to ensure the daily operations of your property are fulfilled.
For legal reasons: We may disclose information if required or authorised by law, or to protect our rights, property or safety, as well as that of our clients or others.

5. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use secure digital systems to store your information and restrict access to authorized personnel who require it to perform their duties.

6. Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate, incomplete or out of date. To make a request, please contact us using the details provided below.

7. Website cookies

Our website uses cookies to enhance user experience and analyze site traffic. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, though this may affect how certain features of our website function.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Phone: 1300 76 46 76
Website: Contact form on our Contact page

Last updated: July 2026